How to be a Trusted Advisor in a Digital World
DAVE SMILEY, B.Sc. FCIP
Chief Operating Officer, Unica Insurance
Dave’s keynote speech will focus on this year’s BTU topic: How to Be a Trusted Advisor in a Digital World. He will bring you real life examples from Unica Insurance’s own sustainability strategy and reinvention in today’s changing climate. Dave will also talk about the current tightening market and the challenges and opportunities it will create for brokers. Hear Dave explain the key factors pressuring insurance distribution and how current and future digital tools will impact distribution and the customer experience.